Troubleshooting Guide

1. Find the computer name by going to the computer where the server is located. (may need IT to give TeamViewer access or give the computer name.
2. Once you know which computer the Dermamate Server is located on go to the yellow folder
3. Click on this PC
4. Right-click in the blank white area
5. In the drop-down box click on properties
6. Find the computer name 
7. Enter into the box requesting the pathway/instance.
   • Type in the computer name then \dermamate
   • Example:  michellescomputer\dermamate (can sometimes be a long-complicated computer name or a very simple computer name)

If connect button is greyed out

Go to the main server where the Dermamate server has been installed – this is sometimes a workstation and sometimes the main server box.

• Go to start (windows key)
• Search for device Dermamate
• Click on drop-down box, it will show 
  1. Dermamate 2.0 Device Server
  2. Dermamate 2.0 Workstation
  3. Instructions for use
• Open device server by simply clicking on it (you will not see anything happen)
• Go back to Dermamate software, into device monitor
• Check that connect button is not greyed out anymore
• If not greyed out Connect and check for the green triangle
• Ensure cabinet is in Remote Mode

*Sometimes actual cabinet may be in manual mode check that device is in remote mode

Try to connect in the Device monitor tab

If connect is not greyed out it is not a server issue and is likely in manual mode

1. Additional function
2. Password Functions
3. Physician
4. Enter Physician code 
5. Press Remote Control
6. Press OK
7. Go back to software in device monitor and click on connect

Press offline on Screen